[Bf-committers] Proposal for handling bug reports

[Sergey Sharybin]

I totally support the proposal. We can start doing it right away :)


On Wed, Jul 2, 2014 at 12:36 AM, Campbell Barton <ideasman42 at gmail.com>
wrote:

> Recently we've been getting more bug reports, and its getting to a
> point where I don't think we can usefully manage them.
> Or, to do so, takes more and more time away from development.
>
> A lot of the work ends up being communication and many times they
> aren't even real bugs.
> Just the time to reply to issues, ask user to follow our guidelines
> and submit blend files,
> asking what version of Blender they use etc...
>
> Its demotivating to have 100's of reports and try tackle the bug tracker,
> only to find many reports which are in some unknown status where
> nobody can redo the problem or understands what it is.
>
> Even being more strict and moving issues to TODO, only helps so much.
>
> So I'd like to do this a bit different:
>
>
> Proposal
> ========
>
> * add "Blender: Unconfirmed" project.
>
> * If we get a valid bug report but can't redo it, we move immediately
> to "Blender: Unconfirmed" with a canned response.
>
> * 2 other people need to check the report.
>
> * If after 2 weeks nobody can redo the issue, we close it.
>
>
>
> This means users have some more responsibility to have others check
> bugs, and redo.
>
> It does risks closing valid issues sometimes, but at this point we
> just have a bugs nobody can redo and nobody replies
> to, so they arent useful to have open.
> If the bug really happens for others probably it gets reported again
> anyway.
>
> Of course if a report is incomplete we still mark as incomplete, if
> its a TODO, move it,
> this is for valid reports which give steps we can follow, but no way
> to redo the bug.
>
>
>
> Examples
> ======
>
> - https://developer.blender.org/T40881
> - https://developer.blender.org/T40877
> - https://developer.blender.org/T40870
> - https://developer.blender.org/T40864
> - https://developer.blender.org/T40858
> - https://developer.blender.org/T40838
> - https://developer.blender.org/T40788
> - https://developer.blender.org/T40787
> - https://developer.blender.org/T40784
> - https://developer.blender.org/T40753
> - https://developer.blender.org/T39591
> - https://developer.blender.org/T34962
> - https://developer.blender.org/T39467
>
>
> --
> - Campbell
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>



-- 
With best regards, Sergey Sharybin