[Bf-committers] Bug Tracker policies

[Ton Roosendaal]

Hi,

Aim is to have the Tracker displaying real bugs, ready to work at for  
fixing. This  requires some pre-sorting and evaluation first.
Guidelines for how to evaluate bug reports:

- support requests: if possible, give the support (or point them to a  
URL) and move it to the 'support tracker'
- 'support' is: graphics cards failing, system configuration problems
- Larstiq volunteered to help Linux h/w 3d questions. We'll assign that  
to him, but still move it to 'support' (will pop up at his 'my page').
- 'support' is too: questions/remarks on non compiling blenders (point  
to forums and committers mailing list)

- requests can be deleted when a report fails to answer at least the  
most basic questions in our guidelines
- if this was done by a person who logged in he'll get a reply for more  
info first.
- if reports cannot be redone, they should be deleted... especially  
after a couple of weeks when a reporter doesn't reply

- requests move to 'feature requests' tracker when that's appropriate

- requests will be set at 'investigate' and assigned to a developer  
when it's clearly someone who's responsible for it
- same as above; when you want someone to look at it (post remark)

In general: each move to another tracker, or a 'delete' will be  
motivated with a short reply.

To indicate in the tracker we've *really* got a bug here (and not  
something that's unclear, being investigated, cannot be redone, etc.) I  
propose to mark these ones with high priority (7). This shows up in a  
different color in the Tracker. You can also sort for this in the  
webpage, to have by default the real bugs at top. Real critical bugs  
will be assigned with a '9'.

Besides me, Madprof volunteered to regularly go over the Tracker now as  
well, mostly to clean it up, do support, and assign to developers. I'll  
keep an eye at this. :)

-Ton-


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Ton Roosendaal  Blender Foundation ton@blender.org  
http://www.blender.org