[Bf-committers] Proposal for handling bug reports

[Thomas Dinges]

I support this. :)

Can we automate the process a bit though? Like, if 2 other users can confirm the issue, the report becomes „Confirmed“ and part of the regular BF-Blender project again, or auto close it, if no one can confirm it in 2 weeks. Otherwise we also have to regularly check the Blender: Unconfirmed project to see if something is new here. 

Am 01.07.2014 um 20:36 schrieb Campbell Barton <ideasman42 at gmail.com>:

> Recently we've been getting more bug reports, and its getting to a
> point where I don't think we can usefully manage them.
> Or, to do so, takes more and more time away from development.
> 
> A lot of the work ends up being communication and many times they
> aren't even real bugs.
> Just the time to reply to issues, ask user to follow our guidelines
> and submit blend files,
> asking what version of Blender they use etc...
> 
> Its demotivating to have 100's of reports and try tackle the bug tracker,
> only to find many reports which are in some unknown status where
> nobody can redo the problem or understands what it is.
> 
> Even being more strict and moving issues to TODO, only helps so much.
> 
> So I'd like to do this a bit different:
> 
> 
> Proposal
> ========
> 
> * add "Blender: Unconfirmed" project.
> 
> * If we get a valid bug report but can't redo it, we move immediately
> to "Blender: Unconfirmed" with a canned response.
> 
> * 2 other people need to check the report.
> 
> * If after 2 weeks nobody can redo the issue, we close it.
> 
> 
> 
> This means users have some more responsibility to have others check
> bugs, and redo.
> 
> It does risks closing valid issues sometimes, but at this point we
> just have a bugs nobody can redo and nobody replies
> to, so they arent useful to have open.
> If the bug really happens for others probably it gets reported again anyway.
> 
> Of course if a report is incomplete we still mark as incomplete, if
> its a TODO, move it,
> this is for valid reports which give steps we can follow, but no way
> to redo the bug.
> 
> 
> 
> Examples
> ======
> 
> - https://developer.blender.org/T40881
> - https://developer.blender.org/T40877
> - https://developer.blender.org/T40870
> - https://developer.blender.org/T40864
> - https://developer.blender.org/T40858
> - https://developer.blender.org/T40838
> - https://developer.blender.org/T40788
> - https://developer.blender.org/T40787
> - https://developer.blender.org/T40784
> - https://developer.blender.org/T40753
> - https://developer.blender.org/T39591
> - https://developer.blender.org/T34962
> - https://developer.blender.org/T39467
> 
> 
> -- 
> - Campbell
> _______________________________________________
> Bf-committers mailing list
> Bf-committers at blender.org
> http://lists.blender.org/mailman/listinfo/bf-committers